LP
Lisa P
1 reviews | Active since Jan 2024
22 Jan 2024, 11:10
Vodamom sucks!
I have had a contract with Vodacom for over 20 years. I am not getting signal from my home office. I can not make nor receive calls. I run 2 businesses. I have been to the store 5 times, done sim swap, bought new phone, got spare sim NOTHING works. I have called their call centre twice. I pay R 8000 per month for my business lines - out of use for 5 weeks. Disgusting service ZERO star rating. Lisa *** ( but don't call me because my phone will go to voice mail!) ***
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Replies (2)
Vodacom's replyOfficial
22 Jan 2024, 11:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Jan 2024, 11:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
23 Jan 2024, 08:12Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the Network Department who will be contacting you to offer further assistance. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Jan 2024, 08:12
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the Network Department who will be contacting you to offer further assistance. Regards Vodacom Consumer Website Team
Best regards,