VODAMCOM "OUT OF BUNDLE CHARGES" FALSELY DEBITED

On the 11th April 2018 contact was made with the call centre of VODACOM, as we are not able to liaise directly with the accounts department when we were **********ly debited for "Out of Bundle Charges", in fact the itemised billing shows that we had not exceeded our Red advantage package data / minutes, Ref. A2-AU0K-Q5 8V-P refers. On the 7th May 2018 when no credit was forthcoming we again made contact with the call centre Ref. A2-AU0K-Q58V-P refers / 9th May 2018 Ref. A2-AVLQ-Y6RYP refers . On the 26th June 2018 when it became evident we were yet again not credited, contact was again made Ref. ********** 87 refers. Each time we made contact telephonically an SMS from Vodacom enquires whether the complainant is satisfied with the services rendered and requests your input, however the messages bounce back stating "not delivered". it is very disappointing to have to revert to Hellopeter in an attempt to get results as it is evident that without publicly noting your grievance VODACOM have no respect for your time and in resolving the issue at hand, notwithstanding the fact that we are contracted to Vodacom and our average bill is in excess of R5000 per month. Pathetic behaviour from what should be a professional organization where the conversations are supposedly recorded, the question begs why is this then occurring?