Vodamail webpage continuously creating problems

Item: Vodacom
Rating: 2
Author: Willie B

Please use some of the millions of the profit you are making to improve the Vodamail webpage. It is so frustrating to get to read my emails - that is if I am able to get into the webpage. A few things which frustrate me are: 1. The continuous service errors 2. Failed to login messages 3. Long waiting periods for OTP's to arrive and sometimes not receiving them. 4. Continuously logging out of the webpage when I click on an email to open it.

Please Vodacom - this need to change.

Ref. https://vodamail.secure.vodacom.co.za/vodamail_ui/#home

Helpful (0)

Replies (2)

Vodacom's replyOfficial

18 Feb 2021, 14:27

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Best regards,

Vodacom's reply18 Feb 2021, 14:27

Official

Best regards,

Vodacom's replyOfficial

19 Feb 2021, 09:24

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly forward the relevant screenshots to *** and enter cellphone number in the subject line for further investigation and feedback.

Regards Consumer Website Team

Best regards,

Vodacom's reply19 Feb 2021, 09:24

Official

Best regards,

Vodamail webpage continuously creating problems

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