Vodamail not working for 2 months

I am unable to send e-mails from an existing Vodamail account. This started since the day that the Vodacom Fibre was installed and activated at our home....more or less 2 months ago. I have logged numerous SR's to Vodacom and have been trying all the available outgoing servers with settings....nothing. It happens from time to time that I can update the settings and accepts the password, then a few hours later it does not send. I can receive e-mails. I am using Office 365 Personal. Once I was told by the person from Vodacom (cannot recall his name) to use the Vodacom website as there are definitely problems with the Vodacom server. Since this morning I am unable to even send or receive my Vodamails on www.vodacom.co.za So now we reloaded Office 365 and still nothing. The error message on Outlook every single time is and has been the same the same.......contact your ISP or e-mail administrator. Now I am sure that the ISP and e-mail administrator is Vodacom. Call *** and they go through the same settings and attempt to assist but we cannot get it resolved. Then the same process of logging a call and explaining the same story over again. Then again being told that I will be contacted by someone from the e-mail department, with no turn around time as they do not work on turnaround times.....maybe within 24 hours. Then wait until they call or never call and follow up with the *** center. One of the previous SR numbers was closed without any contact from them. SO I had to call and ask for feedback. Asking for contact detail of someone to assist in e-mail department is impossible as you get told that they will call you. This is where I am now.....having to log another call for the same thing over and over and over and over.............. I will write a follow up review on Hello Peter every day on this matter until it is resolved. Please look and see how many calls have been logged in the last 2 months for the same thing with no resolution at all. Below one of the last SR numbers that I still have.