KR
Karen R
1 reviews | Active since Feb 2012
07 Apr 2022, 14:24
Vodamail nightmare
Vodamail has advised that one can choose to remain on their mailing server at a fee as they are changing their offering. I have no problem with this, and have accepted to say on their paid offering. However they are currently upgrading their servers, and causing serious issues with emails. Some support staff are extremely helpful others don't have a clue. I logged a call on Monday, on Thursday get an sms to say it's resolved no explanation sent and IT HAS NOT BEEN RESOLVED. I cannot believe that ANY company goes live with upgrades of servers without resolving issues PRIOR to the change over - this is a shame and a disgrace
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Replies (2)
Vodacom's replyOfficial
08 Apr 2022, 08:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Apr 2022, 08:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Apr 2022, 18:28Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note with regards to your reference number ***, our records indicate that your query has been escalated to our Email Suppport Team and the below feedback was provided:
Dear customer, Our system indicates that your email sending issue is caused by incorrect/******* parameters and software on your device. Kindly consult with your device manufacturer to have your device software checked and analysed. Please also make sure that you use your Internet provider's SMTP server with authentication and no SSL. Regards Consumer Website Team
Dear customer, Our system indicates that your email sending issue is caused by incorrect/******* parameters and software on your device. Kindly consult with your device manufacturer to have your device software checked and analysed. Please also make sure that you use your Internet provider's SMTP server with authentication and no SSL. Regards Consumer Website Team
Best regards,
Vodacom's reply11 Apr 2022, 18:28
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note with regards to your reference number ***, our records indicate that your query has been escalated to our Email Suppport Team and the below feedback was provided:
Dear customer, Our system indicates that your email sending issue is caused by incorrect/******* parameters and software on your device. Kindly consult with your device manufacturer to have your device software checked and analysed. Please also make sure that you use your Internet provider's SMTP server with authentication and no SSL. Regards Consumer Website Team
Dear customer, Our system indicates that your email sending issue is caused by incorrect/******* parameters and software on your device. Kindly consult with your device manufacturer to have your device software checked and analysed. Please also make sure that you use your Internet provider's SMTP server with authentication and no SSL. Regards Consumer Website Team
Best regards,