Vodamail - Intolerable Situation!!
Vodamail for *** and ***
On 26 May 2022 I wrote a complaint on Hellopeter regarding Vodamail that I don't want - but for wich my accounts had been debited with R 29 each.
On 31 May the issue was resolved by phone - and the money had been restored into my accounts.
Now I noticed that on 04-07-2022 my accounts have again been debited with R 28.99 each.
I can't see if there was also a debit in June.
Please, urgently get in touch with me - preferably by email ***. That is an intolerable situation!
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Replies (2)
Vodacom's replyOfficial
09 Jul 2022, 15:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Jul 2022, 15:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Jul 2022, 10:19Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we deleted the Vodamail profile on both numbers and credited R29 airtime. Kindly note that no deduction was made for the month of June on both numbers.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we deleted the Vodamail profile on both numbers and credited R29 airtime. Kindly note that no deduction was made for the month of June on both numbers.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Jul 2022, 10:19
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we deleted the Vodamail profile on both numbers and credited R29 airtime. Kindly note that no deduction was made for the month of June on both numbers.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we deleted the Vodamail profile on both numbers and credited R29 airtime. Kindly note that no deduction was made for the month of June on both numbers.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,