Vodamail
After my posting of my Vodamail complaint on Hello Peter, I received a SMS from Vodacom on Friday 10th that someone would contact me. By Tuesday I had heard nothing from them BUT instead I received another SMS that someone would contact me. Till now I am still waiting. It looks like an AUTOMATIC SMS? They did not send me a message giving me a reference number as is normally the case when a problem is logged. Vodacom I think know the exactly what is going on BUT they are fobbing me and I imagine other people off. It is disgraceful. I wonder if the OMBUDSMAN can help?
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Vodacom's replyOfficial
18 Dec 2021, 12:32 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Dec 2021, 12:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
19 Dec 2021, 11:27"In due course"??? I very much doubt it?
When I had my previous problem with Vodamail, I did not have to resort to Hello Peter.
I was contacted within 24 hours.
This problem goes back to the 10th Dec.
It is now the 18th.
When I had my previous problem with Vodamail, I did not have to resort to Hello Peter.
I was contacted within 24 hours.
This problem goes back to the 10th Dec.
It is now the 18th.
's update19 Dec 2021, 11:27
Reviewer Update
"In due course"??? I very much doubt it?
When I had my previous problem with Vodamail, I did not have to resort to Hello Peter.
I was contacted within 24 hours.
This problem goes back to the 10th Dec.
It is now the 18th.
When I had my previous problem with Vodamail, I did not have to resort to Hello Peter.
I was contacted within 24 hours.
This problem goes back to the 10th Dec.
It is now the 18th.