MT
Maddy T

1 reviews | Active since Nov 2017

07 Nov 2017, 10:31

Vodamail email password not working

After many years of having a Vodamail email account and not having accessed for a few month. What a shock to find I cannot access my account. Used all the online options and OTPs ad nauseam that get sent. Change my email password and then cannot access emails. so call the callcentre and get told that someone will get back to me, well its now 3 weeks later and no call. FU Voda****

0
Replies (4)
Vodacom
Vodacom's reply07 Nov 2017, 12:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 Nov 2017, 12:38
Official

Dear client,

We thank you for bringing it to our attention and do apologise for the inconvenience.

Please refer to the email that was sent for feedback on this correspondence.

Warm regards,

SS

MT
Maddy T's update07 Nov 2017, 15:31
Reviewer Update
So now I change password after all th e ridiculous top messages. Guess w hat..... Failed Login, verify username a nd password. PATHETIC
MT
Maddy T's update08 Nov 2017, 11:16
Reviewer Update
Followed the instruction in the email, wow and still no access