VODAMAIL - EMAIL

<p>Vodacom deactivated an email address that I have had for about 8 years. They did this because the tablet linked to the cell number used for the email, came to an end and was changed to a pre-paid. At the time they promised (reference number and all) that the email address would NOT be deactivated as the number was still active. Firstly, they botched up with change to pre-paid and then, on the 31st October they deactivated the email. Since then up to today, 10th November, I have had nothing but lies and excuses from them. I have made 33 calls to their solutions department and each time my "problem" has been escalated. I am sure that by now, with all the escalations, it has been escalated out of the building. I am sick of repeating my story each and every time. They refuse to read what is on their system, which leads me to believe that nothing is captured. A very rude "manager" did not believe my story and when I told her to get copies of the taped conversation and supply them to me as proof, she refused. During this long fiasco on a GUGU MDLADLA and the social media department has bothered to keep in touch with me. All other promises to phone have gone out the window. I know the email address is free, but I have FIVE contracts with Vodacom and I am being treated like a nuisance. I wonder how they are going to compensate me for the loss of business since the 31st October????????????? Pathetic. </p>