SB
Sinta B

1 reviews | Active since Apr 2022

29 Apr 2022, 06:31

VODAMAIL

Dear HelloPeter

I have a vodamail email adress for more than 15 years. I have never missed a payment. In January 2022 Vodacom send out a notice that they are going to change the vodamail adres to go through Webmail. I have unfortunately missed that email and xit not sign in on the new adress befòre 31st of March. On 17 April I received a notice that my emails are suspended. Since then I phoned the Custemer Service line 4 times, I went to the shop.3 times and every time they told me that a Technician will call me. No one called. It is month end and I did.not get my month end bills to pay. Could someone PLEASE help me to get this sorted?

Thank you and kind regards.

0
Replies (1)
Vodacom
Vodacom's reply29 Apr 2022, 07:54
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team