WE
Willem E

1 reviews | Active since Feb 2015

22 Sept 2016, 10:08

Vodamail down for 7 days and counting

<p>Vodamail have been down since 15 September. Vodacom has made no effort to notify their users regarding the problem or expected repair time. The call centre also have no clue what is going on or when this will be fixed. When you ask difficult questions they put you on hold and then drop the call. Vodacom is advertising the lowest call drop rate, maybe you should focus move some of the focus to your IT uptime.</p>

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Replies (1)
Vodacom
Vodacom's reply22 Sept 2016, 10:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team