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Anneke B
1 reviews | Active since Feb 2015
07 Dec 2018, 16:15
Vodamail down
Vodamail server issue for a week now and customer care just pull up their shoulders - they can't do anything about it and can't say how long the technical team are still going to take to fix the problem. I am loosing business due to my email not working. I have been with Vodacom for more than 10 years now and I am really disappointed in their service lately.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
07 Dec 2018, 18:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Dec 2018, 18:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Anneke B's updateReviewer Update
13 Dec 2018, 13:09Still no working email. Did receive a phone call asking for more detail on Monday and received an sms with a ref nr. On Tuesday sms again with same ref nr - 'service reqeust is now being processed by Julian Major who will be in contact with you shortly. Your service request should be resolved by 2018-12-13 11:38.'. This morning I received the same sms at 8:33 and another one with the name of Lucian Solomon's name at 10:13. The time now is 13:05. No contact what so ever from Vodacom and my email still receiving internal server error's on sent/receive
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Anneke B's update13 Dec 2018, 13:09
Reviewer Update
Still no working email. Did receive a phone call asking for more detail on Monday and received an sms with a ref nr. On Tuesday sms again with same ref nr - 'service reqeust is now being processed by Julian Major who will be in contact with you shortly. Your service request should be resolved by 2018-12-13 11:38.'. This morning I received the same sms at 8:33 and another one with the name of Lucian Solomon's name at 10:13. The time now is 13:05. No contact what so ever from Vodacom and my email still receiving internal server error's on sent/receive
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Anneke B's updateReviewer Update
03 Jan 2019, 11:56It is a month now - still no happiness with regards to my email. When I log a fault, sms received with ref nr, the next day sms received notifying of problem been solved and case close.
I am changing my email provider as from today - I can't keep on struggling like this. I have a business to run.
Thank you for 12 years of perfect service - what a way to end it.
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Anneke B's update03 Jan 2019, 11:56
Reviewer Update
It is a month now - still no happiness with regards to my email. When I log a fault, sms received with ref nr, the next day sms received notifying of problem been solved and case close.
I am changing my email provider as from today - I can't keep on struggling like this. I have a business to run.
Thank you for 12 years of perfect service - what a way to end it.
Vodacom's replyOfficial
14 Jan 2019, 13:13Dear Anneke,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you on numerous attempts and there was no answer. Please confirm if you still require further assistance with your query. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you on numerous attempts and there was no answer. Please confirm if you still require further assistance with your query. Regards Consumer Website Team(SA)
Vodacom's reply14 Jan 2019, 13:13
Official
Dear Anneke,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you on numerous attempts and there was no answer. Please confirm if you still require further assistance with your query. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you on numerous attempts and there was no answer. Please confirm if you still require further assistance with your query. Regards Consumer Website Team(SA)