Vodamail difficulties

My vodamail email service is used for business purposes. My emails have since Friday the 25th March 2022 not downloaded. Had to deal with the *********** rude and arrogant call centre staff, that could not assist. Was directed to the store for assistance. After waiting 1 hour 48 minutes to be served, the store assistant could also not assist me. I am losing business as none of my emails are being downloaded and received. Am using the website for access to emails and still not receiving emails. I understand that Vodacom is shifting to a new email service profile, but leaving clients hanging that have loyally supported you for 16 years are unacceptable, not to mention the atrocious service one has to put up with. How do you not have back up solutions in place when attempting such a big shift in your email services. The irony is nobody is bothered or wanting to sort this out and only get a shrug of the shoulders saying sorry, have to wait until it is resolved. Can I invoice Vodacom for lost business? Obviously not, but why do we have to accept this form of business? Wake up and sort your client's problems out, especially as it it not their fault.