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André Nel

1 reviews | Active since Feb 2022

15 Jun 2022, 09:19

Vodamail cancelled

There is no Negative review starts available…l Vodacom has decided after 15 years to discontinue my vodamail email service, without any prior notification,. Customer care has told be for the past week that the issue is “In Progress “ and WILL be resolved within the next 48 hours. After the 3rd attempt to have it rectified they decided to block all my vodamail services on other contracts…. PATHETIC CUSTOMER CARE, PATHETIC SERVICE

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Replies (3)
Vodacom
Vodacom's reply15 Jun 2022, 10:19
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
 

Best regards,

AN
André Nel's update15 Jun 2022, 21:16
Reviewer Update
Well it’s been a week, ni response, no resolution…. Customer care tells me every time I phone that there is an emergency in the department,mso cannot get any answers…

There customer care is becoming as useless as the network coverage it seems…
Vodacom
Vodacom's reply17 Jun 2022, 13:27
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  Please be advised that we have escalated your query to our Support Team. Based on the feedback provided the team has confirmed they made contact with you and query is resolved. 

Regards  Consumer Website Team 

Best regards,