MA
Mariska A
1 reviews | Active since May 2020
30 May 2022, 16:04
Vodamail cancellation
They deducted R29 from my airtime for a gmail account I have cancelled years ago.
I could not get to speak to a human as everything is diverted to Toby the bot which is extremely frustrating!
Toby the bot is not programmed to answer questions on how to cancel an vodamail account.
I am very disappointed that Vodacom took funds off of my prepaid account as I just do not have the money to be able to afford a R29 vodamail account let alone a vodamail account which has not been used in years!!!!
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Replies (2)
Vodacom's replyOfficial
30 May 2022, 16:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 May 2022, 16:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Jun 2022, 09:28Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply02 Jun 2022, 09:28
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,