RB
Ryno B
1 reviews | Active since Apr 2017
29 Dec 2021, 07:27
Vodamail business customer service
I am having issues resetting an email account password. After several attempts it just doesn't want to work!!!
So I called and the gentleman I spoke to acknowledged there was a error on their side and he couldn't change it.
So he escalated it to Vodamail Support via email and he copied me in on the mail. They are suppose to send me a reset link, but two weeks later still not a word from either of them!!!
The worst part is this email account is used for a business and they just don't care about customer service.
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Replies (1)Vodacom's replyOfficial
29 Dec 2021, 10:59Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Dec 2021, 10:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
