MS
Marlo S
1 reviews | Active since Aug 2011
29 Apr 2022, 09:39
Vodamail
I have used a Vodamail address for many years and obviously did not see the need to change.Recently been advised that I would now have to pay a monthly subscription of R29 p.m to access my emails. Who pays for an email address? So, needless to say i started updating important emails to a gmail account. yesterday i receive an email giving me 24 hours to do a backup or have a sgutdown on the emails. I called customer service saying that i do not wish to subscribe but would like to be able to access the old emails. I have already been unable to log in -The consultant told me it is too late I obviously lost all my old emails!!! shocking.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
29 Apr 2022, 14:25Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Apr 2022, 14:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
29 Apr 2022, 14:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply29 Apr 2022, 14:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
MS
Marlo S's updateReviewer Update
03 May 2022, 11:57I wish a consultant would contact me as promised on the replies(which I think is just for show). I needed asccess to my old emails - is that such a big thing to address. the fact that we now need to pay R29 p.m to continue using the email is absurd.
I received a temp password which does not work. What on earth is happening with Vodacom these days.
I received a temp password which does not work. What on earth is happening with Vodacom these days.
MS
Marlo S's update03 May 2022, 11:57
Reviewer Update
I wish a consultant would contact me as promised on the replies(which I think is just for show). I needed asccess to my old emails - is that such a big thing to address. the fact that we now need to pay R29 p.m to continue using the email is absurd.
I received a temp password which does not work. What on earth is happening with Vodacom these days.
I received a temp password which does not work. What on earth is happening with Vodacom these days.