Vodamail

I have a new laptop and need to setup the Vodamail account on the laptop. We do not know what the password is for the account and when we try to reset it we cannot. We contacted Vodacom who said they would escalate it. I called a few days later only to find out that it was not escalated. They then sent me the details of the setup, but not the password reset option, which is what we needed. I have spent an hour and a half on the phone with them now. First I spoke to a lady who gave me a password reset on the incorrect number. The next gentlemen who answered sounded like he was ready to go to bed and before I could even explain what the issue was he said I must take the laptop to a Vodacom store. I called yet again and now they cannot send me the reset link to the correct number and have to escalate it yet again.

Strange how the customer care rating messages come through and the ticket reference number for the escalated call came through on the number but not the reset link

We have urgent emails that we need to access on the account but cannot do so because Vodacom cannot assist us