IN
IVI N
1 reviews | Active since Jul 2012
30 Oct 2020, 19:03
Vodamafia cheapskate
Since the 7th of October vodacom has failed to satisfy me as a client at least with a call N follow up, I went to Instagram Facebook but was referred to the store that failed me N instead I used my airtime to remind them to call back I have decided to go to ombudsman N show them your screen protector N the Pakistan shop screen protector, it protects phones more than what u are selling, ppl find the nearest shop with screen protector those ppl know business vodamafia will cheat you. They ll tell u it bounces once it fall when it doesn't you are left with no response whatsoever, I'm in a movement of unsatisfied customers N ur service
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Replies (5)0
Replies (5)
Vodacom's replyOfficial
31 Oct 2020, 12:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Oct 2020, 12:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Nov 2020, 12:26Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to our store support team for further investigation. Based on the feedback provided, the store already assisted and provided feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to our store support team for further investigation. Based on the feedback provided, the store already assisted and provided feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Nov 2020, 12:26
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to our store support team for further investigation. Based on the feedback provided, the store already assisted and provided feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to our store support team for further investigation. Based on the feedback provided, the store already assisted and provided feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
IN
IVI N's updateReviewer Update
03 Nov 2020, 19:48On the 12th I was promised a consultant wud call, it did not happen such torture from vodacom, all social media pages refer me to the store that did not help, I will wait
IN
IVI N's update03 Nov 2020, 19:48
Reviewer Update
On the 12th I was promised a consultant wud call, it did not happen such torture from vodacom, all social media pages refer me to the store that did not help, I will wait
IN
IVI N's updateReviewer Update
10 Nov 2020, 22:12Today it's 10th of November it marks a month since I had a complain, went to all social media's hello Peter N u hav since responded that ur team will call me back, wat a customer's service, I'm now deciding to go all out until u do the right thing I'm going on moja love skhipha ama file so that all that effort I put in trying to make u aware, terribly disappointed but I will not give up,
IN
IVI N's update10 Nov 2020, 22:12
Reviewer Update
Today it's 10th of November it marks a month since I had a complain, went to all social media's hello Peter N u hav since responded that ur team will call me back, wat a customer's service, I'm now deciding to go all out until u do the right thing I'm going on moja love skhipha ama file so that all that effort I put in trying to make u aware, terribly disappointed but I will not give up,
IN
IVI N's updateReviewer Update
15 Nov 2020, 23:14Today is the 15 th of November still vodacom has not called or addressed my complaint. I ll start afresh from here to social media until you know ur service
IN
IVI N's update15 Nov 2020, 23:14
Reviewer Update
Today is the 15 th of November still vodacom has not called or addressed my complaint. I ll start afresh from here to social media until you know ur service