Vodamad

<p>I renewed my contract with Vodacom in July and unknown to me they have upgraded my contract to an open contract for which I did not authorise. They have been deducting money off my account and I have taken the matter up with them. I returned the debit order in September and they cut my service, I then went to the store and explained to them what the problem was. They reactivated my service and the exact same thing happened in October. Vodacom have deducted money off my account for the open contract as well as the top up contract. They refuse to refund me and I am not even getting my data/sms's/minutes. My service keeps getting suspended.</p> <p> </p> <p>I went to Vodacom today and they told me they cannot refund or change my contract and it is the way it is. I feel this is utterly unprofessional and I would like to have it sorted out, as I cannot afford to pay for two contracts of which I am not benefitting from even one of them!</p> <p> </p> <p>The consultants at the customer care were rude and so unhelpful, they refused to help with my query.</p> <p> </p> <p>Is there someone who can help with changing/updating my current contract as well as refunding my money which was deducted without my consent?</p> <p> </p>