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Peter M

1 reviews | Active since Aug 2018

17 Jul 2020, 22:36

VODAM is complicent in a **** to ***** your money by debit order!

For the 2nd time, VODACOM has ****** money from my account for so-called "Content Services". They have once again taken money off my account by debit order for at least 2 months without my consent! This after it happened before and despite going to WASP and emphasizing that I DO NOT want content services! I was assured that this was blocked by VODACOM on my account, but yet again VODACOM has facilitated that money is ****** from my account by ********. They take no responsibility but it is VODACOM that *****s the money from my account! PLEASE be aware and do not sign a contract with VODACOM that allows them to debit your account. I have been a VODACOM contract customer for 18 years, and yet nothing from them! I really do not know how they can continue to facilitate ******** *****ing money in this way! The last time this happened I assumed they just made a mistake but now it is clear that they are simply trying to **** you out of money (or at a minimum facilitating that ******** can do this without your consent). There is nothing I can do they just take (*****) the money from my account without authorization. PLEASE BE AWARE before signing a contract with a company that is out to ***** your money DO NOT sign any contract with VODACOM that allows then to debit your account for whatever they feel they want to ***** from you under the guise of "content services". All I get is a condescending SMS saying I subscribed to content services. This is an absolutely insulting message and an outright lie! I have not and will not ever subscribe to content services! I don't even know what this is! I will terminate my contract with VODACOM as soon as possible. Please do not make the same mistake as me. If they treat a client of 18 years with contempt cleary this is a company with no sense of customer service. I will leave VODACOM as soon as possible and advise that nobody enters into a contract with VODACOM.

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Replies (1)
Vodacom
Vodacom's reply18 Jul 2020, 09:47
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team