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deeboy D

1 reviews | Active since May 2016

10 Sept 2018, 05:13

VODAM HAS LOST ITS RANKINGB OF BEST NETWORK -10

This matter has been ongoing by Vodacom since October 2017. Each when i swith on my phonevi receive 5 YES FIVE different sms contents Since October 2017. When phoning them their replies are pre- written is " we apoligise and we get back to, i have names , dates and times of whom spoken examples Charne Petersen had it over to Jared. The point i am making is that thisvis an ongoing thing and this Vodacom has no business professionalism. Wasted so much time on calling and you get a new consultant every you go through a long list of question which can hear its a script they we taught......WE apolgise for the incomvenience( not mention of bad service.). I AM CHALLENGING SENIOR MANAGEMENT TO LOOK ON THEIR SYSTEM THE TIMES, DATES, WHOM SPOKEN TO RESOLVE THIS MATTER FROM 1 TO 5 , DIFFERENT SMS I MUST GET WHEN I PUT ON MY PHONE. This was done intentionally as yes i am shouting at these successful who Vodacom cant resolve his problem by Vodacom thousands employees.

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Replies (2)
Vodacom
Vodacom's reply10 Sept 2018, 07:09
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Sept 2018, 11:24
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

Please be advised that a representative is currently attending to your request and will contact to provide an update.

Regards
Consumer Website Team(SA)