JB
JJ B
1 reviews | Active since Sept 2018
10 Jan 2024, 10:13
Vodam ******* changing of contract price
I recently received a call form a Vodacom agent to upgrade my data contract and change it from x gig day and x gig night to a 50 gig anytime at no extra cost. I was then rather surprised when I received my first statement after this change to see that R700 more was deducted from my bank account! This is highly irregular, and I will be seeking legal advice as I did not give approval for an increase in cost. Has this happened to anyone else and what were you able to do about this?
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
10 Jan 2024, 12:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Jan 2024, 12:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
JB
JJ B's updateReviewer Update
22 Jan 2024, 21:44Well I'm still waiting for that call and the next debit order is going off in less than a week. I demand a correction without delay or will take this further. This simply is ********.
JB
JJ B's update22 Jan 2024, 21:44
Reviewer Update
Well I'm still waiting for that call and the next debit order is going off in less than a week. I demand a correction without delay or will take this further. This simply is ********.
JB
JJ B's updateReviewer Update
26 Jan 2024, 13:28A consultant made contact, could not fix the issue there and then and then said he would call me back. Have not received that call yet and have received notification form Vodacom of the next debit order going off on the 1st for the same incorrect amount! Seems like they think that because it's too much of a struggle to get errors corrected, they can simply leave it and that the customer will choose to live with it for the duration of the contract term. I will not leave it here.
JB
JJ B's update26 Jan 2024, 13:28
Reviewer Update
A consultant made contact, could not fix the issue there and then and then said he would call me back. Have not received that call yet and have received notification form Vodacom of the next debit order going off on the 1st for the same incorrect amount! Seems like they think that because it's too much of a struggle to get errors corrected, they can simply leave it and that the customer will choose to live with it for the duration of the contract term. I will not leave it here.
Vodacom's replyOfficial
19 Feb 2024, 12:42Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided.
Regards
Vodacom Consumer Website Team
Vodacom's reply19 Feb 2024, 12:42
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided.
Regards
Vodacom Consumer Website Team
JB
JJ B's updateReviewer Update
07 Mar 2024, 13:46Just as an update on my struggles with Vodacom. They have since migrated me to a similar package to what I had previously so I will at least be paying pretty much the same as I used to, there however remains the issue of the almost 5 months of incorrect billing which they have not rectified. So, they are owing me a substantial amount of money, and nothing is being done to finalise this matter!!
JB
JJ B's update07 Mar 2024, 13:46
Reviewer Update
Just as an update on my struggles with Vodacom. They have since migrated me to a similar package to what I had previously so I will at least be paying pretty much the same as I used to, there however remains the issue of the almost 5 months of incorrect billing which they have not rectified. So, they are owing me a substantial amount of money, and nothing is being done to finalise this matter!!
JB
JJ B's updateReviewer Update
22 Mar 2024, 12:08I'm still waiting on Vodacom to get in touch to resolve the pmt's unauthorised taken off my bank account!!! Vodacom you owe me and need to settle this asap!
JB
JJ B's update22 Mar 2024, 12:08
Reviewer Update
I'm still waiting on Vodacom to get in touch to resolve the pmt's unauthorised taken off my bank account!!! Vodacom you owe me and need to settle this asap!