BH
Bashier H
1 reviews | Active since Aug 2015
01 Jun 2019, 11:31
Vodam airtime forfeit unfair
Vodacom trying new tricks to forfeit airtime. We could accumulate airtime for five months. Recently they unilaterally changed the rule to only three months. Today the call centre says it is now two months. My airtime expiring on 1 July is 348.88. It should be 138.88. And 210 on 1 August. 210 on 1 Sept. Vodacom cannot change the rules to be able to forfeit airtime. I believe it is unfair.
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Vodacom's replyOfficial
01 Jun 2019, 16:06 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Jun 2019, 16:06
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
BH
Bashier H's updateReviewer Update
04 Jun 2019, 12:56Regarding the change in rules for airtime forfeit. Is anything going to be done about it. Or do you just acknowledge my dissatisfaction and carry on merrily developing strategies to try and forfeit airtime. I believe the consumer commission and ICASA should look into what VODACOM has been doing.
BH
Bashier H's update04 Jun 2019, 12:56
Reviewer Update
Regarding the change in rules for airtime forfeit. Is anything going to be done about it. Or do you just acknowledge my dissatisfaction and carry on merrily developing strategies to try and forfeit airtime. I believe the consumer commission and ICASA should look into what VODACOM has been doing.