Vodalife unknown Data charges 2

Cell ********** main Cell **********

I managed to get credit for past Vodalive deductions from my account, had to put up a massive fight. However that credit did not last for long. The Vodalive deductions re-continued after the first correction, amounts to about R250 a month, and Vodacom also added some new charges for "content services" and entertainment services" as well as another handset charge.

Then I have also been billed for data R1 300 for data when my own contract data has not been used yet. (Only Jan 2018-May 2019). I am to scared to look at last years invoices.This month the unknown data charge is R799 with 7 days to go. This while I still have plenty of data on two devices / sims.

There is something seriously wrong with Vodacom.

Is it possible to put a hold on my account and allow me to use my phone, until Vodacoms reversed the charges, and put measures in place to stop these unknown charges after the corrections are made?

Cell ********** main Cell **********

Dear Vodacom,

As you know I cannot solve problems at your helpdesk. My only hope is to work through Hello Peter. The problems I am experience with Vodacom is very stressing. You must pay huge amounts, then speak to a brick wall, and you cannot just cancel your contract. No consultant will contact you directly and you cannot solve problems in a few minutes, it takes weeks.

You should appoint people, train them in your systems and how to solve problems. Also, be truly transparent and do not trick cell users and charging them for unwanted services. I also suggest that your internal auditors check invoices against contracts to detect problems.

Be serious about your customers, Karma will come.

I have been billed Vodalife R1 078 since January 2018 to 1 May.

I have also been charged unknown data usage R 1 306.53 (excl VAT) since Jan 2018 to 22 May 2018.

I have not checked Vodalife or other strange data usage before Jan 2018.

This month I have already been charged R798.92 (Incl VAT) data even though I still have 3Gig and 7Gig night owl left of my 20Gig contract to use.

Therefore, you or someone in your organisation is allocating costs to my account before I have used up my data? So, the total unknown data allocated to my account 20gig contract since Jan 2018 is R395.17 + 216.66 + 694.7 = R1 306.53 (exl VAT).

There is no way I would use so much data in addition to 20 gigs. I monitor my data balances on a continuous basis, but as you can see from your billing you start charging me for data before my own data is not depleted.

I previously had a problem Vocalife allocated to my 10 Gig Account, a consultant gave some credit to refund the non-requested services, also as per My Broadband, cell users do not request this service.

The consultant made a basic mistake, or it is deliberate, I am still being charged for this *******. This month so far, I have been charged R261.77 Vodalife, R10.00 for Entertainment services, R15.01 Content services and R10.00 for handset charge?

The real shocker is of course charging me R1307 (excl VAT), May so far R798 .92 (vat included) for data while my current contract data is not finished yet. I do need to know how this happened?

I would appreciate it if you could correct all errors above and also let me know how this happened?

It does not help to speak to your helpdesk, they only know obvious answers. The consultant must please phone me or send me his/her contact number.

Vodafone Live IS THEFT LAY ******** CHARGE CLASS ACTION TAKING MONEY OR CHARGING ONTO YOUR VODACOM IS THEFT, VODACOM IS NOT A BANK AND CANNOT DO THIS.

IF SOMEONE WANTS A PAYMENT FROM ME I MUST GIVE PERMISSION, AN ACCOUNT NUMBER AND PASSCODES ETC. I WILL LAY ******** CHARGES IF MY MONEY IS NOT RETURNED WITHIN 7 DAYS.

VODACOM JUST CHARGE YOU WITHOUT CONSENT, ACCIDENTLY TICKING SOME ICON OR SOMETHING IS NOT CONSENT TO ADD CHARGES TO MY PHONE ACCOUNT. VODACOM HAS CHARGED ME THOUSANDS AND HELPDESK PERSON CANNOT HELP ME, THE CENTURION BRANCH CANNOT HELP ME. WHY BECAUSE THEY ***** THE MONEY AND THEN HIDE WHERE YOU CANNOT FIND THEM, NOBODY AND NOBODY CAN HELP YOU, FACELESS *******. I PICKED UP THE CHARGES TO LATE, BUT WHAT ABOUT ALL THE OTHER USERS THEY ***** FROM?

JOIN, CROWD FUNDING AND CLASS ACTION

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