DS
Dillon S
1 reviews | Active since Jul 2017
19 Jan 2023, 14:08
Vodalies!
Again you guys manage to ***** me over. After I made my final payment, closed my contract and received confirmation from your call center that no payments would be due... What happens, I receive an email, a bill for R200.00 after being told not to worry and that everything has been taken care of. Kindly provide me with all call recordings during December, I refuse to talk to *********** people who lie. I want every associates name as well. I'll be taking this up with ICASA and the Ombudsman.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
19 Jan 2023, 14:51 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Jan 2023, 14:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
DS
Dillon S's updateReviewer Update
20 Jan 2023, 09:49Please give Tracey Hess 10 stars. She has done what others have not. She sorted out my issue but not just that, she greeted with a smile and made the entire process simple. Please have other associates learn from her. You guys might never have issues if your associates treat customers the way Tracey treated me. 10 STARS for Tracey!!
DS
Dillon S's update20 Jan 2023, 09:49
Reviewer Update
Please give Tracey Hess 10 stars. She has done what others have not. She sorted out my issue but not just that, she greeted with a smile and made the entire process simple. Please have other associates learn from her. You guys might never have issues if your associates treat customers the way Tracey treated me. 10 STARS for Tracey!!
Vodacom's replyOfficial
20 Jan 2023, 10:16Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We can confirm the line has been cancelled and a credit has been requested. Regards Consumer Website Team
Best regards,
Vodacom's reply20 Jan 2023, 10:16
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We can confirm the line has been cancelled and a credit has been requested. Regards Consumer Website Team
Best regards,