1 reviews | Active since Feb 2017

10 Aug 2023, 11:41

Vodaless !!!

Sjoe there is no rating low enough....I hang my head in shame as to your level of competence, been over a year, account still not sorted, been over a month that all information was sent through to dispute@vodacom & subscribercollections@vodacom, what a waste of time and emails. Weekly I receive a phone call from one of your staff who either put down the phone while I am still explaining the old old story or they don't have a clue that there is even an issue with the account, one did and apparently you refunded me in 2016...its laughable!!!! Then a 50% discount if I settle, now they going to delete my number....FIX the account, its not difficult.

0
Replies (2)
Vodacom
Vodacom's reply10 Aug 2023, 12:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
's update10 Aug 2023, 13:57
Reviewer Update
Wow, was hoping for something more, like an actual person sending a message, clearly an automated message bot, wont be the first time I receive the exact same reply.....