AC
Anthony C

1 reviews | Active since Jun 2019

11 Sept 2023, 15:07

vodaless 1 customer gone

I must say vodacom has really gone to the dogs. The biggest challenge i have had with vodacom is their lack of customer centricity. They focus is now on volumes and collecting their dues by way of debit order every end of the month. 2 weeks later, they have not bothered to address my fibre challenge. In this day and age where everything of ours is linked to the internet, I will not chase vodacom like some love lost *****. In all the frustrations caused, i was really hoping they would come through and sort it out at least today. Officially, i will be calling to cancel my month to month contract with vodacom. I am just a number and i will take my money elsewhere. Cash is king, the same way a good service is what i am paying for.

0
Replies (1)
Vodacom
Vodacom's reply12 Sept 2023, 07:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team