1 reviews | Active since Mar 2017

01 Jun 2022, 16:23

Voda*** .... aka Vodacom

I did not receive my monthly 5gb of data after upgrading my contract. I am now getting the run around from Vodacom and have not been able to work. I have called more than 5 times today and am currently still waiting for 20 minutes on the line. Please contact me urgently and rectify your mistake. If you cant do this today, please cancel this contract and collect this phone. I would rather move to a service provider that that values me as a consumer. You are not going to compensate me for this lost day and earnings, but I will still be billed for it.

0
Replies (2)
Vodacom
Vodacom's reply02 Jun 2022, 07:36
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply02 Jun 2022, 07:36
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team