Voda***

Each time (3), I’ve written about Vodacom in your site, Within 30 minutes I get an automatic response from them saying that I will shortly be contacted by some to help resolve the issue. In 10 days, no-one has phoned. They have my new (6week old) iPhone) that stopped working since Dec 9. The promised 7-14 working days - it’s now 44 working days. No-one can actually tell me what’s happening (I think they lost it) and they refuse to give me a new one. I have now submitted a complaint to the Consumer Complaints Council - let’s see how that goes. I’ve also asked for credit for the hardware element in my monthly bill - no answer about that either!