VODA*** Fibre down

FTTH down since Friday. I logged the service request and was told it's an area fault, yet everyone in my complex on Vodacom, has service. I called again on Saturday to escalate. I now keep getting "The team is looking into it and will respond shortly". I do not get any valuable feedback or responses. I am now going for 5 days without service yet Vodacom will deduct the full premium obviously. I need my FTTH service to work, NOW