1 reviews | Active since Sept 2016

03 Oct 2019, 17:35

Voda***

Been struggling for 5 months with Vodacom! After my Husband’s contract ran out and we didn’t renew it (What a mission that was! & that was May 2018 btw and then they charged us in June for an extra month anyways!) since then he hasn’t been able to upload any airtime or data on his number and the issue never gets resolved! Their response is always that he’s number is still on contract, then they get someone to “change it” and then it doesn't change, he still can’t load anything, then we phone again and then same story! They’ve escalated the issue many times but no one phones us to resolve it. So fed up. Bye bye Vodacom! We’re just going to change to a different service provider Don’t even get someone to phone me! Because the poor consultant on the other line is just going to get butchered.

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Replies (2)
Vodacom
Vodacom's reply04 Oct 2019, 07:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom
Vodacom's reply09 Oct 2019, 14:12
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team