SS
Stephan S
1 reviews | Active since Aug 2014
23 Sept 2022, 16:20
Voda(***********)com
I have a Vodacom.co.za account for all our 25+ prepaid SIMS that we use for data for SelfieBox events. We load about R400 - R500 per sim every month. Suddenly our profile is no longer active, I can't log in on the App and we have lost all our Vodabucks accumulated over years!!
I have logged numerous calls, tickets, tried creating a new profile, etc etc.
This has just got to be the worst experience with any company ever!
If only MTN had an option to group all prepaid sims into one account, I would have moved over instantly.
Can anyone just call me and resolve the endless pathetic issues!!!
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
24 Sept 2022, 11:24Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Sept 2022, 11:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
27 Sept 2022, 11:25Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that the query was resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply27 Sept 2022, 11:25
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that the query was resolved. Regards Consumer Website Team
Best regards,
SS
Stephan S's updateReviewer Update
27 Sept 2022, 11:39Are you crazy!! Look a this at tell me it is resolved...
Oops...Profile Not Found.
Retry
Oops...Profile Not Found.
Retry
SS
Stephan S's update27 Sept 2022, 11:39
Reviewer Update
Are you crazy!! Look a this at tell me it is resolved...
Oops...Profile Not Found.
Retry
Oops...Profile Not Found.
Retry
SS
Stephan S's updateReviewer Update
27 Sept 2022, 11:40Log in on *** and look for yourself!! I cannot believe the audacity to tell me it is resolved!!
SS
Stephan S's update27 Sept 2022, 11:40
Reviewer Update
Log in on *** and look for yourself!! I cannot believe the audacity to tell me it is resolved!!
SS
Stephan S's updateReviewer Update
14 Oct 2022, 10:41Hallo!! Still no response...
SS
Stephan S's update14 Oct 2022, 10:41
Reviewer Update
Hallo!! Still no response...