Vodaicky

* DO NOT AUTO REPLy I decided two month back to go to fibre from adsl as a vodacom sales representative convinced me for a better availability and speed on fibre. It's been just over a month with Vodacom and Vumatel but I have had internet outrages that last more than week. The service is pathetic from Vodacom as the client service agents can hardly do anything except for giving a SR number to u. Vumatel on the other hand have a much worse infrastructure. The fibre that they laid to my house has given issues more than once in a span of one month. Three teams came to my house before they could do a reinstallation..that I am suppose to pay. It's broken again within 2 weeks of service. Between these two companies I am basically *****ed because I decided to go off DStv and adsl. These guys do not understand that the school these days do not run on paper based books. The books and classrooms are electronic in most of the schools. Thia is exam time and my kids cannot access their Google classroom or books because the two service providers cannot get their ducks in a row. When I had adsl it was not that great but at least was not so frustrating that I had to call telkom all the time. No wonder why the economy is struggling coz the giants in the industry do no have a clue about service delivery!! I logged a Cancellation request with Vodacom for their pathetic service and I was told that I must go read terms and conditions as Cancellation can only be done in 30 days period. What 30 days period are they talking about..30 days of no service!! I wrote emails to the Vodacom CEO where I got a reply from his office that they are sorry to hear that, but even the CEO office does not have any capabilities to get this done. No wonder why the company employees are ***********!! Can someone please cancel this fibre **** from Vodacom so that I can go look for alternatives. Please refund the debit orders that u have deducted for providing me with no service!!