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Antonio D
1 reviews | Active since Jun 2011
28 Jul 2022, 14:20
VODAGONE
This month I bought 30 Gig Data for work purposes and firstly it stated its valid for 6 months. Yesterday I had around 9gb left on my cell and today boom gone. Trying to call in for help is a waste following Tobi. Mzanzi ne. Customer Service se Moer. Why is this the acceptable service.
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
29 Jul 2022, 07:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Jul 2022, 07:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Jul 2022, 16:54Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that the bundle purchased expired as it was only valid for 30 days. As a once off gesture, we loaded 5GB on your number.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that the bundle purchased expired as it was only valid for 30 days. As a once off gesture, we loaded 5GB on your number.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Jul 2022, 16:54
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that the bundle purchased expired as it was only valid for 30 days. As a once off gesture, we loaded 5GB on your number.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that the bundle purchased expired as it was only valid for 30 days. As a once off gesture, we loaded 5GB on your number.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,