VODAGO POOR COMMUNICATION AND SERVICE

I am trying to sort out for charges made for VODACOM fibre where I cancelled the deal after 8 days where they breached every promise and never got me properly connected. I have zip file of over 132 Comms with Vodacom during the process. Spent 3 hours at Vodacom Cresta yesterday to try and fix this, got a case number and an email address. This email has been returned three times as not the correct address. Vodacom have suspended my phone and data! Please see email I am trying to get through below

SR*** Attached is WhatsApp chat with Mike where I cancelled the contract with Mike initially on 8 th of October due to every term promised was breached. This is all self explanatory in the communication. How can you even generate charges before the service is satisfactory signed off by the new owner? Basically I think if they had sent a team out they would have found that the router was deffective. Please credit me with acknowledgment for the service I never received for the amount of R1,024.58, and I will revert to being a happy Vodacom customer. Wish all at Vodacom a great 2026, WARM REGARDS, BRIAN POULTON