Vodafrustration.

In March this year - 2023 - I was offered two phones and routers by Vodacom, telephonically. I agreed and they were delivered on 4 April. I cancelled the order and the phones and routers were picked up by their people on Wed. 4 April. The bills kept coming for the cancelled contracts. I went to the Vodacom shop at South Coast Mall on 22 May, to sort the problem out and was told that because it had transpired telephonically I could only cancel telephonically. On 23 May I phoned Vodacom and was told it was a mistake. They were sorry... and I would be refunded. Nothing happened. On Monday 5 June I phoned Vodacom and was told it was a mistake. They were sorry... and I would be refunded. Nothing happened. On 13 June I wrote to them demanding that they sort this out. No reply. I wrote a review of their service at Hellopeter and got a response from them saying: "Kindly be advised that a consultant will make contact with you in due course to assist with your query." Three times, the same response; 22 November. On about 23 November I was indeed contacted by a consultant and was told it was a mistake. They were sorry... and I would be refunded. I said 'How do I know you're going to come back to me?' He said, 'Once it's been reported to Hellopeter, we HAVE to sort it out.' Nothing happened. 4 December... nothing. 11 December... nothing.