1 reviews | Active since Jul 2011
VodafoneLive Video
<p>I've opened my mail today and discovered that Vodacom deducted R4.39 per day for a service called VodafomeL Video since 20 March 2017. I logged into my vodacom account and saw that they subscribed me to a service called "play every day:. I haven't subscribed to this service and I never will. I then scrutinized the web and the vodacom site to see how you unsubscribe from this, without any success. My new bill is already R127.31 for this service and they deducted in March R39.51 from me and in April R127.31. This is unacceptable behaviour from Vodacom. They can look on their system that I haven't "played" once and never will. I have also sent a STOP ALL to 31050 and got the message that I'm not subscribed to any WASP service. How do I stop this service and how do I get back the money that was ****** from me?</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Please phone me tomorrow. I wasn't available today.
Please phone me tomorrow. I wasn't available today.
Received no call from Vodacom to resolve this.
Received no call from Vodacom to resolve this.
Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
R. Maart
Best regards,
Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
R. Maart
Best regards,
I've just received my bill for June and also looked at the pro forma invoice for July. No refund received and they amount is still being deducted from my account. When are you going to fix this?
I've just received my bill for June and also looked at the pro forma invoice for July. No refund received and they amount is still being deducted from my account. When are you going to fix this?