Vodafone terrible Fibre service.

I don’t want to cuss at all but we have had 3 people come to my house this week. Changing routers calling MTN troubleshooting on their end because they own the Fibre. I have called *** this week so many times. I am sick and tired of I am frustrated, your own workers are frustrated because they just can’t seem to get the internet working. I have lost my patience with Vodacom. Who is the head of Fibre I need to talk to him!

All the these guys who come in and out of our house without making any progress. In one week we’ll have four different guys who come in and I’m not comfortable with , given the fact that my little sister is the only one available to attend to them. And then also the MTN Fibre people who have trespassed since the beginning who just come and fiddle with the outside Fibre box without calling us and we don’t even know how they entered in a security gated estate. It means they come to work at another house and then pass by our private property and fiddle with our wires and then we don’t know what was happening.

Has my situation even come up in any of your Fibre/ customer service meetings? Who is your Customer Relations Manager? Why isn’t anyone’s email available on the internet if you guys are not hiding the fact that you don’t care about your customers and just want to cash in on us? I am tired of Vodacom getting their reps call me a million times and me explaining the same story over and over again I am very very loyal Vodacom customer. If you can check on your system you’d see how long I have had this number. I never thought I would be given such revolting customer service. If your own technicians say “really don’t know what is happening” then who must know.? Fix this or assist me to get out of this 24 month R709 contract on top on the R858 I already give you for my IPhone! After my iPhone contract ends I am looking for a new service provider.

Contact the following people that are involved in this matter: Tshepiso: +***8 *** (he also escalated to your management team since the the end of October) I am not accepting any calls from you guys and I am tired of welcoming various technicians to my home who have not helped at all! Fix this! By the way my matter has been escalated so many times I lost count. I don’t know what else to do for your Fibre team to take me serious