MvdL
Maria van der Lith

1 reviews | Active since Mar 2017

08 Jun 2017, 14:14

Vodafone tablet malfundtion 3x in 3 months

<p>i received my tablet back after repairs, it was sent back twice because it still did not function after the first repair. I eventually received it but only used it for two or three hours and the same thing happened. It switches off suddenly and then the on/off button does not work, nothing works. I have again contacted Vodacom but to no avail, not even an acknowledgement to my e-mail. I sent an email directly to the person, Mr Lesley Abels, who, at last, assisted me with my previous complaint(s) but he is not responding. I would like Vodacom to cancel my contract and pay my premiums back, from March to now, as I had not joy from this tablet at all but am paying for it every month. Regards</p>

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Replies (2)
Vodacom
Vodacom's reply08 Jun 2017, 14:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 Jun 2017, 11:30
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team