MA
Melissa A
1 reviews | Active since Aug 2018
03 May 2024, 13:47
Vodafone service sucks
I am so tired of call the Vodacom Fibre contact center. Tomorrow, Saturday 4/05/24 is a week since I logged a call for my fibre to be fixed. I have made 3 calls wil no call resolution. Last night 02/05/24 the consultant escalated an email, Tuesday I was told it was escalated to a Team Leader or supervisor and yet I am still without fibre This shows if it was escalated to a junior manage of sorts they also do not care.
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Replies (2)
Vodacom's replyOfficial
03 May 2024, 14:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 May 2024, 14:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MA
Melissa A's updateReviewer Update
03 May 2024, 14:10Please be advised. I don’t want to speak to another consultant. I want my fibre repaired today
MA
Melissa A's update03 May 2024, 14:10
Reviewer Update
Please be advised. I don’t want to speak to another consultant. I want my fibre repaired today