FM
Farai M

1 reviews | Active since Jul 2017

01 Aug 2017, 19:18

Vodafone Protect - worst product EVER

<p>The Vodafone Protect software is the worst product ever. I have been unable to unlock my phone with the right pin for the past 4 days. I have reset the pin several times but still no luck. Only solution I have now is to reset my phone but I will lose 3 years of files in the phone. To all those with this product installed, I would recommend you uninstall it immediately. DONT EVER USE THIS PRODUCT. NEVER EVER. </p>

0
Replies (3)
Vodacom
Vodacom's reply02 Aug 2017, 07:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

FM
Farai M's update02 Aug 2017, 10:19
Reviewer Update

Dear Vodacom,

Thank you for resolving my issue. I received a pin that works from your support team and I have finally been able to access my phone. Thank you!

Vodacom
Vodacom's reply02 Aug 2017, 11:07
Official

Good Day

Kindly note that your query has now been resolved.

Regards

Dc