AP
ANTOINETTE P

1 reviews | Active since Jun 2012

12 Feb 2016, 12:01

VODAFONE PROTECT PASSWORD RECOVER

WITH 3 HOURS ON THE PHONE 14:17 - 18:20 - NO ONE OF YOUR MILLION CUSTOMER CALL CENTRES COULD ASSIST ME WITH THE VODACOM PROTECT TO RECOVER MY PASSWORD AS TO ACTIVATE MY PHONE TO TRACE THAT GOT ****** YESTERDAY - LAST PERSON I SPOKE TO WAS THEO TEAM LEADER FROM CAPETOWN CPB CALL CENTRE WHO PROMISED TO GET BACK TO ME TODAY IT IS NOW 11:50 STILL NO CALL - *** IS MY NUMBER - I CANT RETRIEVE A PIN IF I HAVE TO SEND THE PASSWORD TO THE ****** PHONE IT DOES NOT MAKE LOGIC SENSE I NEED TO RESET FROM MY EMAIL ADDRESS IN ORDER TO ACTIVATE THE APP DOWNLOADED ON THE PHONE TO TRACE - IF I DON'T GET ASSISTANCE AS TO RESET THIS PASSWORD BY TODAY I WILL BE FORCED TO CANCEL MY CONTRACT DUE TO INCOMPETENCE OF SELLING A PRODUCT WITH NO KNOWLEDGE OF HOW THE PRODUCT IS WORKING - WAITING FOR SPEEDY FEEDBACK AS I REFUSE TO PAY A CONTRACT FOR SOMETHING INSTALLED WHICH I COULD HAVE TRACE THE MINUTE IT GOT ****** BUT NONE OF YOUR PEOPLE HAD THE SKILLS TO ASSIST ME!!! PHONE NR ****** *** - I NEED DONALD FROM CAPE TOWN WHATEVER BRANCH TO CALL ME TO ASSIST ME AS WHAT EVER DETAIL HE GAVE ME IS NON EXISTING!!!! MY CELL IS NOT WITH ME SO CONTACT ME ON LAND LINE *** / ***

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Replies (1)
Vodacom
Vodacom's reply12 Feb 2016, 15:21
Official
Hello AntoinetteP,

Thank you for your posting.

We would like to apologise for any inconvenience caused.

A consultant will contact you in order to address your concerns.

Kind regards
Vodacom Consumer Website Team