vodafone protect password

I tried using another vodacom sim card on my phone and it locked itself using vodafone protect app. it advised me to click on the link provided to get my vodafone protect password via my email. i tried that more than 10 times and no password. i took the phone to vodashop at Absa centre in johannesburg cbd where I bought it. they were unable to assist me after tryng for 2 days. after speaking to a call centre agent at 14:20 on 14/05/2015 zandile Mbazima who tried to help me but still couldnt either. it obvious that Vodacom has created a problem for me and they cant solve it.<br> <br> I run most of my personal stuff and business communication though the use of this phone and business has stopped for past 2days resulting in potential loss of income for me and the inconvinience from my personal affairs. <br> the app is designed to protect my privacy but it has resulted in dire frustration for me, will vodacom pay me for my losses? I think use of Vodacom was the biggest mistake I have ever done