SF
Sarah F

1 reviews | Active since Feb 2017

20 Feb 2017, 01:38

Vodafone Protect has locked my device

<p>I removed my sim card temporarily from my phone (was inserting a memory card) and now Vodafone Protect has locked my phone (even though the same sim card was inserted a minute later). I cannot seem to reset my pin online (I get a message that my number is not registered with Vodafone Protect and I see on the Vodacom website it says that Vodafone Protect is no longer offered and that Vodacom users should delete the app). If this is the case surely Vodacom customers should have been properly informed and advised of the importance of this? I would really appreciate if someone could assist me with what to do next as the online information I am finding is not helping at all.</p>

0
Replies (2)
Vodacom
Vodacom's reply20 Feb 2017, 07:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply22 Feb 2017, 11:38
Official

Sent feedback via email.

Regards

FM