Vodafone Protect

I would like to express my anger and disappointment with Vodacom, my simcard was out of my phone for a few hours and when I switched my phone back on, it had been blocked by Vodafone Protect on and no matter how many times I put in my pin it says it phone locked. After calling the vodacom customer care line I was told that I had to go into a Vocaom store and I went to the Vincent Park store and they told me that the Vodafone Protect service had been discontinued and no matter what pin I put in it won't work. I had to pay R250 for them to unblock my phone and to top it off my phone would be whipped of all my information! How can VODACOM not inform their clients that this service has been discontinued and to make matters worse how could VODACOM have the audacity to ask that of their clients, to pay yet the fault lies with them! I'm very disappointed with VODACOM!!!