Vodafone Protect

I have a vodacom contract and turned my phone off and on and entered my password and it prompted for another pin and the phone is now locked by the vodafone protect app. There are two ways to retrieve the password: Either send an email via my phone which is impossible as I cannot connect to an internet connection as the phone is locked or to go onto the website [URL Removed] which I did but cannot remeber the password either so i entered my cell number and the password has been sent to my cell number which I cannot view as the phone is locked. I went to the vodacom chatsworth centre store to try to fix this and the consultant mentioned there are a lot of customers that have had this problem and the only solution is to wipe out all software and data ande reload everything at a cost of R100! this is unacceptable since it is clearly impossible to retreive the password and the R100 fee to basically delete everything because there is no way to get the pins and passwords is ridiculous. The consultant said even calling the call centre would not help and I need feedback regarding this as I am unable to make calls and I need my phone for work purposes