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Felicia N

1 reviews | Active since Nov 2020

08 Jun 2024, 11:42

Vodafone pavilion *****

This is now my second complain , I complained about 3 weeks ago about a ***** case with Vodacom a lady called me saying that it will be sorted out , last week I email no response , now I have been debited R23000 from Vodacom which I do not have extra money to pay Vodacom as it’s business money , I have to now go into the bank and reverse this. EC-1TOP-1UR9HG

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Replies (3)
Vodacom
Vodacom's reply09 Jun 2024, 12:57
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
 

Best regards,

Vodacom
Vodacom's reply10 Jun 2024, 12:19
Official
Dear Felicia.

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.

Regards
Vodacom Consumer Website Team

Best regards,

FN
Felicia N's update10 Jun 2024, 16:45
Reviewer Update
Good Day

I haven’t received any feedback , can someone email me and advice me when will this ***** case be resolved

I have also email them with no response this is becoming ridiculous, today I had to sit in bank for an hour to reverse funds
Email : ***