AG
Adil G

1 reviews | Active since Jul 2018

11 Jul 2018, 01:04

Vodafone number deleted without notification

I have 8 contracts with vodacom however I only have 1 prepaid SIM card. Today when I put this phone on as I did not use this phone I found out that my number is not registered on the network yet 31/01/2018 I had used this number which means 147 it has not been used for and vodacom will only delete the number after 185 days. I did not receive any sms or notifications that my number will now be deactivated and reallocated to some other user, 5 of my contracts have 786 digialts in them and this prepaid one had 786 degits now I have lost the number and vodacom says there is no way of reactivation. I need this number urgently as I was going to make it a contract number in 2 months time.

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Replies (2)
Vodacom
Vodacom's reply11 Jul 2018, 06:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply11 Jul 2018, 09:42
Official

Dear Adil

Please be advised we have responded to you via email at ***

Kindly reply so that we can investigate further and provide feedback.

Regards,

Vodacom Consumer Website Team

Best regards,