1 reviews | Active since Jul 2018
Vodafone number deleted without notification
I have 8 contracts with vodacom however I only have 1 prepaid SIM card. Today when I put this phone on as I did not use this phone I found out that my number is not registered on the network yet 31/01/2018 I had used this number which means 147 it has not been used for and vodacom will only delete the number after 185 days. I did not receive any sms or notifications that my number will now be deactivated and reallocated to some other user, 5 of my contracts have 786 digialts in them and this prepaid one had 786 degits now I have lost the number and vodacom says there is no way of reactivation. I need this number urgently as I was going to make it a contract number in 2 months time.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Adil
Please be advised we have responded to you via email at ***
Kindly reply so that we can investigate further and provide feedback.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Adil
Please be advised we have responded to you via email at ***
Kindly reply so that we can investigate further and provide feedback.
Regards,
Vodacom Consumer Website Team
Best regards,
