TS
Thomas S

1 reviews | Active since Oct 2017

04 Nov 2017, 22:22

Vodafone not for travellers

I have now received the “justification bill” , I am billed for various usage on there , the one that sticks out is : 29th October from 4:57:19 there are six amounts billed up to and including 29th October 5:13:06 = TOTAL OF FIFTEEN MINUTES . BILLED FOR R66061.40!!! My line is suspended as well. VODACOM RED VIP package been a LOYAL customer since 1997.

DOES NOT MEAN ANYTHING to VODACOM.

0
Replies (6)
Vodacom
Vodacom's reply05 Nov 2017, 06:14
Official


Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply06 Nov 2017, 14:46
Official

Dear client,

We thank you for bringing it to our attention and do apologise for the inconvenience.

Your query has been addressed and assigned to the relevant supporting team.

We have requested high priority and feedback to you.

Warm regards,

SS

TS
Thomas S's update09 Nov 2017, 00:49
Reviewer Update
Still waiting for your HIGH PRIORITY answer and explanation. In the meantime my line is suspended. ?
TS
Thomas S's update12 Nov 2017, 06:18
Reviewer Update
STILL WAITING!,,,????
TS
Thomas S's update17 Nov 2017, 08:33
Reviewer Update
DO YOU TREAT ALL YOUR CUSTOMERS LIKE @$#&% ? ?????
TS
Thomas S's update20 Nov 2017, 13:25
Reviewer Update
Your service sucks, it is non existant. Your silence won’t make this go away.